Safeguarding Adults Policy
This policy explains how we protect adults at risk at West Heanton, how concerns can be raised, and who to contact when something does not feel right.
Our policies
We publish key policies so residents, families, and staff know what to expect from West Heanton. Each summary below explains what the document covers; open the PDF to read the full policy.
Printed copies are available on request from reception. If you need the information in another format, please contact us.
Open a PDF in a new browser tab to read it online, or use Download to save a copy.
Living with us & visiting
For residents, families, and visitors — daily life, visits, rights, and how to raise a concern.
Safeguarding Children Policy
This policy sets out how we safeguard children who visit or are involved with West Heanton, including staff responsibilities and reporting procedures.
Visiting Policy
Our Visiting Policy explains visiting hours, infection control arrangements, and what to expect when bringing pets or children to West Heanton.
Infection Prevention & Control Policy
This policy sets out the hygiene standards we follow every day and how we prevent, manage, and respond to outbreaks to keep residents, staff, and visitors safe.
Residents and Tenants Rights Policy
Our Residents and Tenants Rights Policy describes how we uphold dignity, independence, choice, and confidentiality for everyone who lives with us or uses our services.
Complaints & Feedback Policy
This policy explains how to share feedback or make a complaint, how we investigate concerns, and how we learn from what you tell us.
Gifts & Money Policy
This policy explains how gifts and money from residents, families, and others are handled, including what staff may and may not accept.
Privacy & data protection
How we handle personal information for residents, clients, and visitors.
GDPR Policy
Our GDPR Policy describes how we comply with UK data protection law, including how personal information is collected, used, stored, and protected.
Privacy Notice for Clients
This notice explains what personal information we hold about clients, why we use it, how long we keep it, and your rights under data protection law.
Cookies Policy
This policy explains how our website uses cookies and similar technologies, and how you can manage your preferences.
Accessibility Statement
Our Accessibility Statement sets out how accessible this website is, known limitations, and how to contact us if you need information in a different format.
Accessible Information Standard Policy
This policy explains how we identify, record, and meet the communication and information needs of people who use our services, in line with the Accessible Information Standard.
Terms of Use
These terms explain how you may use our website, including acceptable use, disclaimers, and links to third-party sites.
Data Breach Summary
This summary explains how we identify, contain, and report data breaches, and what steps we take to protect personal information.
Our standards & how we run our services
The commitments and procedures that help us provide safe, fair, and reliable care.
Quality Assurance Policy
This policy describes how we monitor and improve the quality of care and services at West Heanton, including audits, reviews, and continuous improvement.
Recruitment Policy
Our Recruitment Policy sets out how we recruit staff fairly and safely, including checks, references, and suitability for working with vulnerable people.
Corporate Social Responsibility Policy
This policy explains our commitment to responsible practice in the community, including ethical standards, community engagement, and social value.
Environment & Sustainability Policy
This policy sets out how we reduce our environmental impact and promote sustainable practices across West Heanton.
Modern Slavery Statement
Our Modern Slavery Statement explains the steps we take to prevent modern slavery and human trafficking in our operations and supply chains.
Prevent Policy
This policy describes how we fulfil our responsibilities under the Prevent duty, including awareness, reporting, and protecting vulnerable people from radicalisation.
Whistleblowing Policy
This policy explains how concerns about wrongdoing or unsafe practice can be raised safely, in confidence where appropriate, and who you can contact.
Equality & Diversity Policy
This policy explains our commitment to anti-discrimination and inclusive practice, ensuring fair treatment and respect for people of all backgrounds.
Duty of Candour Policy
This policy explains how we are open and honest when something goes wrong in care, including how we inform people affected and what support we provide.
Health & Safety Statement
Our Health & Safety Statement outlines West Heanton’s commitment to safe environments for residents, visitors, and staff across the home and our community services.
Business Continuity Summary
Our Business Continuity Summary describes how we maintain essential care during power cuts, severe weather, and other emergencies.